Our Mystery Shopping Programs help organisations objectively measure operational standards that are crucial to the customer’s experience and which define the brand promise, ensuring they are being consistently delivered at every store or customer touch-point.

Our Voice of the Customer research programs help organisations listen to real customers: and provide those customers an opportunity to communicate their experience with the brand and provide suggestions for improvement.

Face-to-face Customer Interviews are a great method for capturing your customers' interaction with your brand and experience in-store. The immediacy of this research method allows you to explore responses from customers and elaborate on ratings they have provided.

Calculating a Net Promoter Score® (NPS) for your business can help your organisation focus on operational processes which maximise promoters and minimise detractors (those consumers with the potential to damage your brand) driving improvements and creating loyal customers.

Retail Audits measure store standards compliance, point of sale material, price, product availability and the execution of your retail marketing and promotional initiatives, just as a customer would experience it.

Discover what your competitors are doing and how they compare with you through competitive analysis and research. Understand your competitive advantage and measure your competitors.

Find out what really matters to your customers and use the data to gain meaningful insights and to develop policies and standards that will drive customer satisfaction.

Our communication programs help organisations acknowledge, reward and motivate people who are at the front line delivering great experiences to customers by ensuring your front-line team are fully briefed on your expectations and help communicate best practice across your business.

Field Agent® is a smart phone App that provides businesses the ability to collect affordable real-time data in-store, at home or anywhere from thousands of regular consumers across Australia who have downloaded the app.