A ‘Net Promoter Score’®(NPS) is an indicator of customer satisfaction demonstrating what percentage of your customers are ‘Promoters’ (who would actively promote you to their friends or colleagues), and what percentage are ‘Detractors’. It’s a very useful metric which can help your organisation focus on operational processes that maximise promoters and minimise detractors. Our key team members hold Net Promoter Associate Customer Loyalty certification and we can assist your organisation to implement a program or calculate your NPS® through a customer satisfaction survey as part of your Voice of the Customer program.