https://therealisegroup.com.au/welcome daily 0.75 2024-01-15 https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1464578214799-IET4GCF125FVEUFOJLR4/image-asset.jpeg Mystery Shopping Companies | Customer Experience Company Angii Basuare is a Project Manager who is brim-full of solutions. She is the glue that makes it all come together at the end of the day. She loves mornings and insists everyone else does too. She's happy to tackle any home improvement project that presents itself. https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1464566717562-5BSTKSK0QZMZT9E0XKTX/image-asset.jpeg Mystery Shopping Companies | Customer Experience Company Dimitra Schonekas is an Operations Manager who makes it happen with multiple screens and mega-multiple tabs. Doesn't start up in the morning without her caffeine hit, but once she's started, can wrangle the most savage of technologies until they purr. On weekends, prefers the two wheels of her Yamaha cruiser. https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1464566589277-Z4Q4RGS4PV0L19GB2FPW/image-asset.jpeg Mystery Shopping Companies | Customer Experience Company Katie Miles is a Managing Director who was once told, after completing a high school careers aptitude test, she’d make a great chimney sweep. Likes wine. Loves Labradoodles. Has happily never perfected the shirshasana (yoga headstand). https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1621820270077-V2FJQHUMD10N2CNGQTF9/trgnarut.png Mystery Shopping Companies | Customer Experience Company Thang Pham is an Insights Manager with taekwondo moves faster than a speeding bullet. He's an expert on hunting out Melbourne's best cheap eats and cooks from a jar/sachet when dining at home (may explain the cheap eat hunting). He has lived in 3 different countries, 4 different cities and has a passion for numbers. https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1621820207975-LI07IUT4RDWVRSC175UM/trgleslie.png Mystery Shopping Companies | Customer Experience Company Kaaran Clarke is an Account Manager who never says no to a chat. She loves to shop. Thinks the world of her twin girls (who also inherited a love to shop). Spends her free time running or sharing a drink with friends. Not known for her ability to do the two of these together. https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1464566642930-R1B3YT18U3S6D6MPM1T3/image-asset.jpeg Mystery Shopping Companies | Customer Experience Company Rebecca Lockett is a Director who is frequently mistaken for Sandra Bullock. Is related to Jack Lockett, the oldest man in Australia who lived until he was 110. Is training for the New York Marathon. Hides the latest Runners World magazine from her competitive husband. Likes to taste-test champagne. https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1465948267936-R5ACZ7OS9ZH22H59744O/image-asset.jpeg Mystery Shopping Companies | Customer Experience Company Jayde Deller is an Account Manager who has a slight obsession with restoring old furniture. Loves coffee which conveniently extends to her love of espresso martinis. Likes to jog and enjoys the guilty pleasure of reality TV in her spare time. https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1464566609074-WMKKBLAAU0JWP7JNAOEW/image-asset.jpeg Mystery Shopping Companies | Customer Experience Company Cecilie Munro is a Director with an eye for detail and a passion for quality. Has mastered the art of baking pavlovas. Capable of driving a tractor, fixing a flat tyre and changing the oil on a car (but chooses not to). Lives to tell the tale of being bitten by a scorpion. https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/6d2bce17-7a72-4bab-8624-4fcd82f42acd/TRGValues+copy.jpg Mystery Shopping Companies | Customer Experience Company - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1463985056752-MIET5S6UKRSCJYX5RJMS/shutterstock_379688209.jpg Mystery Shopping Companies | Customer Experience Company https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1453692198657-KE3N48HEN7HZP3CO1AT3/stock-photo-80458079-photo-of-designers-in-good-mood-working-together.jpg Mystery Shopping Companies | Customer Experience Company https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1453871597336-KVFWTKAIX0AJPIR09I4C/Guy-and-girl-in-cafe-with-phone_1750x500.jpg Mystery Shopping Companies | Customer Experience Company https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1463537393321-2L8LZA6TSYR8L97U69Z6/iStock_000074068559_Full.jpg Mystery Shopping Companies | Customer Experience Company https://therealisegroup.com.au/the-latest daily 0.75 2023-01-11 https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1464064595196-FXE94CR72NTA1XIBHOTM/iStock_000058275340_Full_watermelon.jpg BLOG https://therealisegroup.com.au/the-latest/2023/1/11/telco-consumer-survey-no-surprises monthly 0.5 2023-06-15 https://therealisegroup.com.au/the-latest/2020/6/9/upsize-your-product-plan monthly 0.5 2023-01-27 https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1591753077295-1PWTUDT0M9Q2R5GOR6XC/Juice_Buy%26Try_WHITEEDGE.jpg BLOG - Upsize your Product Plans https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1591755526970-7H9JANH0YMBHF4Z0LKPI/logo.jpg BLOG - Upsize your Product Plans https://therealisegroup.com.au/the-latest/2020/1/29/back-to-school-2020 monthly 0.5 2023-01-27 https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1580260292699-6FDLZ9GR3HFEX74D0MVQ/Screen+Shot+2020-01-29+at+12.11.09+pm.png BLOG - Back To School 2020 https://therealisegroup.com.au/the-latest/santasurvey2019 monthly 0.5 2023-01-27 https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1574225694055-53PD1C2TPBCDJ3LGFF9G/Linked+In+Header.jpg BLOG - Santa Survey 2019 https://therealisegroup.com.au/the-latest/2019/11/12/grocery-shopping-with-gen-z monthly 0.5 2023-01-27 https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1573520947949-1UNN0JDB6VJIB64NNP22/GroceryshoppingwithGenz.png BLOG - Grocery Shopping with Gen Z https://therealisegroup.com.au/the-latest/2019/5/15/the-beauty-blog monthly 0.5 2020-05-19 https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1557897741259-RKEFZJGEEWMHVQAKGQOB/ENVIRO+CLAIMS.jpg BLOG - 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Issue #22, March 2018 https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1521606241812-BVJAJXAGE0PZKR6L5WVL/DID+YOU+KNOW.jpg BLOG - Issue #22, March 2018 https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1521606605521-W9UHHMCBTPGUN1101X5C/Private+Label+Hero.jpg BLOG - Issue #22, March 2018 https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1521606378510-RL9UZOP7WO79APNRJQY5/TRANSACTIONAL+FEEDBACK.jpg BLOG - Issue #22, March 2018 https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1521606860450-729L1H31R5NKXYMHPOBD/Screen+Shot+2018-03-21+at+3.33.55+PM.png BLOG - Issue #22, March 2018 https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1521606459764-FTK71XTDWXATXXXD6J81/QUOTE.jpg BLOG - Issue #22, March 2018 https://therealisegroup.com.au/the-latest/2017/10/25/issue-21-october-2017 monthly 0.5 2020-05-19 https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1508905879359-SH37IMIIFVMTVGHXYY64/Oct+2017++header.jpg BLOG - Issue #21, October 2017 https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1508904393484-DTLBD7T1P7BUVDHO1I0X/packagin+claims+header.jpg BLOG - Issue #21, October 2017 https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1508904274811-JMT9HXSF0ZVOE1CP5O8I/_MG_0278.jpg BLOG - Issue #21, October 2017 The Realise Group's National Account Director, Kate Gorman (centre), shown with Russell Zimmerman, Radek Sali & Roger Gillespie. https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1508904159956-CZIWC2EF4QZBNYYLS85H/The+shopper+journey+is+all+stops.png BLOG - Issue #21, October 2017 https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1508904723500-V5WY5BP9EZILZODPQYSR/QUOTE.jpg BLOG - Issue #21, October 2017 https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1508903329802-2GLLNGNM8XO9TMECOVX5/Forbes+CX+quote.jpg BLOG - Issue #21, October 2017 https://therealisegroup.com.au/the-latest/2017/7/12/issue-20-july-2017 monthly 0.5 2020-05-19 https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1499831801289-Q2A9WSZQ7D14PK9LD4ZW/image-asset.jpeg BLOG - Issue #20, July 2017 https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1499831838296-R96VFG6FG5TOAL8FMV8R/image-asset.jpeg BLOG - Issue #20, July 2017 https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1499833281928-2SM7M1R2G9X6JMWGNYUX/image-asset.jpeg BLOG - Issue #20, July 2017 https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1499831757326-CDTUMFM0NGLRFZ0GOV8J/image-asset.jpeg BLOG - Issue #20, July 2017 https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1499831669423-6ZWM60K913YXTK6ADA6K/image-asset.jpeg BLOG - Issue #20, July 2017 https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1499832121766-MA7A3JWDG03I151VNDMB/image-asset.jpeg BLOG - Issue #20, July 2017 https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1499833529120-EAJDADTCMU0OL8W67JZP/image-asset.png BLOG - Issue #20, July 2017 https://therealisegroup.com.au/the-latest/2017/7/12/issue-19-february-2018 monthly 0.5 2018-11-27 https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1499826364432-G4MO8L1E7YPT4JTAVNHH/image-asset.jpeg BLOG - 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Mystery Shopping Our Mystery Shopping Programs help organisations objectively measure operational standards that are crucial to the customer’s experience and which define the brand promise, ensuring they are being consistently delivered at every store or customer touch-point. https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1594863822350-NXGLWUOHDMBVM4YTFSC7/MysteryShopping.png Service Gallery - Mystery Shopping Our Mystery Shopping Programs help organisations objectively measure operational standards that are crucial to the customer’s experience and which define the brand promise, ensuring they are being consistently delivered at every store or customer touch-point. https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1594863824310-NCX8PQ40338CBK471VF1/VOC.png Service Gallery - Voice of the customer Our Voice of the Customer research programs help organisations listen to real customers: and provide those customers an opportunity to communicate their experience with the brand and provide suggestions for improvement. https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1594863821668-AZYX8LKHXGDF6UBSH31E/CustomerInterveiws.png Service Gallery - Customer Interviews Face-to-face Customer Interviews are a great method for capturing your customers' interaction with your brand and experience in-store. 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The immediacy of this research method allows you to explore responses from customers to elaborate on ratings they have provided. https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1592805787339-6M6DXV4P0DK7ERNSMLKQ/Retail+Audits.png customer experience measurement Retail Audits help measure store compliance, point of sale material, price, product availability and the execution of your retail marketing and promotional initiatives, just as a customer would experience it. https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1592805545664-XVEG9488QDXTX61YV47W/NPS.png customer experience measurement Calculating a 'Net Promoter Score®' (NPS) for your business can help your organisation focus on operational processes which maximise promoters and minimise detractors (those consumers with the potential to damage your brand). https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1592805743136-5A0S031KXHF8ZWSX7HAC/Field+Agent.png customer experience measurement Field Agent® is a smart phone App that provides businesses the ability to collect affordable real-time data in-store, at home or anywhere from thousands of regular consumers across Australia who have downloaded the app. https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1592805823316-66KNAKU29F328ZIVPN5C/Competitor+Benchmarking.png customer experience measurement Discover what your competitors are doing and how they compare with you through competitive analysis and research. https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1592805475451-OJ4UP01HDE6077LX8XQZ/VOC.png customer experience measurement Our Voice of the Customer research programs help organisations listen to real customers, and provide those customers an opportunity to communicate their experience with the brand and provide suggestions for improvement. https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1592805719687-1I5NH21WRFU8KRI2OVVA/ResearchAnalytics.png customer experience measurement Find out what really matters to your customers and use the data to develop standards that will drive customer satisfaction. https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1592805838138-RXCEGRII2X0P2LGH5FN9/Comprograms.png customer experience measurement Our communication tools and programs help organisations acknowledge, reward, motivate people who are at the front line delivering great experiences to customers. https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1463978315002-0A78KJKHAN2EA9SAWF4N/iStock_000063766591_Full.jpg customer experience measurement https://therealisegroup.com.au/our-services daily 0.75 2023-06-05 https://images.squarespace-cdn.com/content/v1/56a58d00fb36b19ca46f156a/1464055154684-FYD07W6XUX49G1K1T3AB/iStock_000084274085_XXXLarge.jpg Measuring Customer 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