Our clients come to us because we’re the best. They stay because they love us. Many have been with The Realise Group since day one. We love our clients and we’d love to count you as one of them.
Here are just a few of the brands we have worked with...
“The level of detail and information provided in the vast array of reports is invaluable to us in striving towards a higher level of customer service. It allows us to invest and design Education Programmes specifically targeted to areas where we need to improve and develop. It also plays an integral part in recognising our Top Performers.
From a global perspective our company rated it as outstanding and one of the best Mystery Shopping programs we have seen. From my experience with The Realise Group, I would have no hesitation in recommending them as your Mystery Shopping company.”
Patricia Jones, National Education Manager - Estee Lauder
"The Realise Group are responsive and always available. They are quick and helpful with queries, creating new reports, and helping us to ensure all data is correct. They understand our business and are great at anticipating our needs."
Our Clients Say...
"The Realise Group have been mystery shopping for ALDI since 2012. In that time they have provided a monthly program, adapting it to suit our business needs. The Realise Group have custom designed our reporting suite making it relevant and actionable at store level and also within head office.
Knowing they have an extensive shopper database means we have confidence that they will always be able to mystery shop our stores in both metro and regional areas, including the most remote locations on the map.
The team have been a pleasure to work with. Their flexibility, responsiveness and attention to detail means we can relax knowing we will always receive quality reports at the end of each cycle."
"We have worked with The Realise Group very closely since 2015. During this time it has been a pleasure to deal with the team on a regular basis, where nothing is too much trouble and all report deadlines have been met in a timely manner. The insights we receive from our monthly reporting are not only crucial to our business model but also help shape the way we do business. Our highly valued Customer Experience Program helps us to ensure policies and procedures are being followed, but more importantly it allows our network of staff to be recognised and rewarded for high achievement. We trust The Realise Group’s expertise and wealth of experience in developing customer experience programs and we appreciate their flexible and open approach to creating and maintaining a program that drives our staff to improve the customer service levels in our venues."
Justin Voss, Customer and Marketing Manager - Network Gaming
"We have been working with The Realise Group since 2016. With their assistance we developed a targeted mystery shopping project across our store network. Due to the confident execution of that project, we then moved our larger mystery shopping project to The Realise Group in 2017.
Their ability to manage our two projects concurrently across our network in both metro and regional areas, whilst maintaining a strict rotation policy, has been seamless. The Realise Group are flexible, responsive and adaptable to our changing needs. Reporting deadlines are always met and we have confidence in the quality of the data we receive. This allows our stakeholders to drive change in the customer service standards in our stores."
"We have been very happy with the level of service provided to us, the responsiveness of the Group to our requests and the manner in which they conduct business. The quality of the staff conducting the surveys and the reports themselves has seen this program grow to be an important and valuable part of our annual Centre program."
Chadstone Shopping Centre
"The Realise Group have been a positive partner to our business since 2013. They take the time to understand our service and brand direction and are quick to grasp our end goals before considering the best research fit. Over the years we have conducted continuous and extensive mystery shopping programs with The Realise Group to ensure our standards are being carried through in store, as well as periodic Voice of The Customer research projects to check on the satisfaction and loyalty levels of our real customers.
We are particularly impressed by the depth of insights provided by the team, who are very responsive, highly professional and most of all easy to work with. We require quality customer experience data that we can access in real time. The Realise Group has consistently delivered on this time and time again."
Ann Donohue, General Manager - Jurlique International