Customer Experience Measurement
We’ve helped leading brands understand exactly what their customers think by giving their customers a voice.
Our Mystery Shopping Programs help organisations measure operational standards which define their brand promise and ensure they are being consistently delivered at every store or customer touch-point.
Calculating a 'Net Promoter Score®' (NPS) for your business can help your organisation focus on operational processes which maximise promoters and minimise detractors (those consumers with the potential to damage your brand).
Retail Audits help measure store compliance, point of sale material, price, product availability and the execution of your retail marketing and promotional initiatives, just as a customer would experience it.
Our Voice of the Customer research programs help organisations listen to real customers, and provide those customers an opportunity to communicate their experience with the brand and provide suggestions for improvement.
Develop effective research solutions to your business challenges using innovative approaches and analytical techniques to gain meaningful and informative insights.
Discover what your competitors are doing and how they compare with you through competitive analysis and research.
Face-to-face Customer Interviews are a great method of capturing your customers' interaction with your brand and experience in-store. The immediacy of this research method allows you to explore responses from customers to elaborate on ratings they have provided.
Field Agent® is a smart phone App that provides businesses the ability to collect affordable real-time data in-store, at home or anywhere from thousands of regular consumers across Australia who have downloaded the app.
Our communication tools and programs help organisations acknowledge, reward, motivate people who are at the front line delivering great experiences to customers.